Refund Policy
Effective
In short: wirestack's paid plans are sold through Creem, our merchant of record, and this policy applies to every purchase. You can request a refund within 14 days of a charge by writing to support@wirestack.net. You can cancel at any time from the console, and nothing here limits your rights as a consumer.
Who handles refunds
wirestack is operated by Commit Apps, SRL ("we", "us"). Our paid plans, Starter ($5 per month) and Team ($20 per month), are sold through Creem (creem.io), which is the merchant of record for every wirestack purchase: Creem processes the payment, collects any tax and sends your receipt, and charges appear on your statement as CREEM.IO* STORE. We decide refunds under this policy, and Creem pays them back.
Requesting a refund
You can request a refund within 14 days of the transaction date:
- by writing to support@wirestack.net with the email address you paid with or the order details from your Creem receipt;
- if we have not answered within 7 days, through Creem's support at creem.io/contact.
You can look up your orders and receipts at creem.io/my-orders with the email address you paid with.
Approved refunds are paid back to the original payment method where possible, within 14 days of approval.
Your statutory rights
If you are a consumer in the European Union, the European Economic Area, Switzerland or the United Kingdom, you have a 14-day right to withdraw from the first payment of a subscription. Consumers in other countries may have similar rights under local law. Nothing in this policy limits those rights.
Subscriptions and cancellation
You can cancel a paid plan at any time from the console. Cancellation takes effect at the end of the current billing period and stops all future charges; you keep the paid plan until then. Cancelling does not by itself refund the rest of the period. To have a charge refunded, request a refund as described above.
Switching to a cheaper paid plan takes effect at once and refunds the unused part of the current period, with its tax, to the original payment method.
After a refund, access to the paid plan ends and your organization continues on the Free plan.
Chargebacks and abuse
We may decline a refund where there is evidence of fraud or refund abuse. Starting a chargeback with your bank or card issuer may suspend access to the paid plan while it is investigated.
Contact
For questions about refunds or billing, contact Commit Apps, SRL, Chișinău, Republic of Moldova, at support@wirestack.net.